CONTACT
If you need any information or help with the online offer, placing orders, delivery, using the website or returning goods, you can contact us via the e-mail address info@climbready.eu or the phone number +386 (0)4 592 40 40.
CONTRACT – ORDER
The purchase contract between the provider and the buyer is concluded the moment the buyer places an order and receives an electronic message about the purchase. By confirming the purchase, the buyer accepts the general conditions. The prices published at the time of the order apply to both the buyer and the provider. The contract concluded by the provider and the user is permanently stored at the headquarters of MG METAL d.o.o., Grahovše 11a, 4290 Tržič, Slovenia, or on a properly secured remote server of the provider. The user can obtain a copy by requesting an email to: info@climbready.eu. The buyer receives a copy of the contract (order) after submitting the order to his e-mail address.
PRICES OF PRODUCTS
Product prices are stated in euros and are valid on the day of the order. All prices include VAT. We reserve the right to change prices without prior notice. When the customer confirms the order in the online store, the published prices apply to both the customer and the company. Delivery costs are not included in the product price.
PAYMENT
The online store allows you to pay for products by pre-invoice, or as a transfer to a transaction account, as well as pay with payment cards on the website. Together with the products in the shipment, the buyer receives an invoice with itemized costs. Payment is only possible in a single amount.
With the pre-invoice payment method, the buyer receives the pre-invoice and all the information for the transfer to the e-mail address based on the concluded order. After receiving the transfer, the provider sends the ordered products to the customer by mail. In case of non-payment, we will cancel your order after three working days. If you want to receive the ordered item, you will have to submit the order again.
DELIVERY
The goods are shipped as soon as possible. Goods in stock are shipped within three working days at the latest, unless otherwise stated for the individual product. In the event that the product is not in stock, we will contact you and subsequently mutually agree on the delivery time. Packages are delivered with the contractual partner Pošta Slovenije.
Delivery price list
Postage is calculated according to the total weight of the ordered products and is automatically displayed in the basket at the end of the purchase.
PURCHASE PROCESS
On the website https://www.climbready.eu there is a shopping cart icon in the upper right corner, in which the user (after clicking on the icon) displays the products that he added to the shopping cart while browsing the online store .
- The user adds the products to the shopping cart by clicking the “Add to cart” button. Before that, he must choose the color and size of the product.
- The user can then continue to view the products and add additional products to the shopping cart.
- The user is shown a cart with products in the cart, where he can remove products, change their quantity (with + or -) or add products.
- The user enters the discount code (if they have one) and presses the ‘Redeem Coupon’ button.
- The user can choose the payment method already in the ‘basket’.
- The user initiates the purchase process by clicking on the link to the basket and then on the “Proceed to checkout” button.
- The user fills in contact information (name, surname, address, postal code, city, telephone number, e-mail).
- If the user wants delivery to another address, fill in the field “I want delivery to another address” and enter (name, surname, address, zip code).
- The user can change the payment method again.
- In the last step, the user reviews the details of the order once more, agrees to the general conditions and completes it by clicking the “Buy now” button. In the case of missing data, the user is shown “mandatory field” in red in the error field.
- When the user clicks on the “Buy now” button, the system accepts the order and automatically sends the user an e-mail – confirmation of the acceptance of the order, to the e-mail address provided by the user.
- The user can also order the desired products by phone or e-mail.
TECHNICAL MEANS FOR IDENTIFYING AND CORRECTING ERRORS BEFORE SUBMITTING AN ORDER
Before the customer submits the order, a preview of the order is opened in the ‘Basket’, on the basis of which he can check the selected goods that he has added to the basket. In case of incorrect entry, the buyer can correct the errors in the basket. Also, in the ‘Cashier’, where he enters his delivery information, all the products he has chosen are displayed again on the right-hand side. If it does not want to submit an order, the site can close or leave the submission of the order and thus interrupt the submission and confirmation of the order.
WITHDRAWAL FROM THE CONTRACT (EXCHANGE OR RETURN OF GOODS)
In the case of contracts concluded at a distance, the buyer (according to Article 43 of the ZVPot; Official Gazette of the RS, no. 98/04-UPB2, 126/07, 86/09, 78/11, 38/14, and 19/15) has the right , to withdraw from the purchase within fourteen (14) days after receiving the goods without a stated reason and inform the company thereof, and he is obliged to return the received goods to the company no later than 14 days after the notification that he withdraws from the contract. The buyer also attaches a copy of the invoice.
The consumer can submit the contract termination notice to the company:
- On the form
- With a statement from which it is clear that he withdraws from the contract (e.g. by phone or to the seller’s e-mail address)
- Through the company’s website, if the company offers the consumer the option to electronically fill in and submit the withdrawal form in this way
The buyer sends the products to the address:
MG METAL d.o.o.
Grahovše 11a
4290 Market
Slovenia
The buyer must return the item to the seller undamaged and in the same quantity, unless the item is destroyed, damaged, lost or its quantity has decreased through no fault of the consumer. The buyer may not use the items unhindered until withdrawal from the contract. The buyer may inspect and test the items to the extent necessary to determine the actual condition. The buyer is responsible for the reduction in the value of the goods, if the reduction is the result of conduct that is not absolutely necessary to determine the nature, properties and functioning of the goods.
The only cost charged to the buyer in connection with withdrawal from the contract is the cost of returning the items (which, in the case of shipping, is charged according to the price list of the delivery service and depends on whether it is a shipment/package/cargo). The item must be returned to the seller immediately, or at the latest within 14 days of the sent notification of withdrawal from the contract.
The buyer does not have the right to withdraw from the contract for contracts, the subject of which is an article that has been manufactured according to the buyer’s exact instructions, that has been adapted to his personal needs, that due to its nature is not suitable for return, that is perishable or that has already expired best before.
Payments made will be refunded immediately, but no later than within 14 days of receiving the notice of withdrawal from the contract. The company must return the received payments to the buyer using the same means of payment that the buyer used, unless the buyer expressly requests the use of another payment method and if the buyer does not bear any costs as a result.
In exceptional cases, when the items are not returned in accordance with the ZVPot, we can offer the buyer the purchase of the item with appropriate compensation, which is determined in the minutes upon return. The purchase with a reduced value is taken into account upon confirmation of the buyer by e-mail. The buyer benefits from the aforementioned redemption fee only when ordering another item of the same or higher value.
COMPLAINTS
The provider does its best to ensure the best quality of the products, if, nevertheless, it happens that the product that the buyer received has a defect, he informs the provider about this via email, who informs the buyer about the process of solving the complaint. The provider reserves the right to reject the complaint in the event that the unusability of the product or damage caused by incorrect behavior of the buyer.
The right to a refund of the purchase price in the case of warranty claims and material defects is more precisely regulated by the provisions of the Consumer Protection Act (ZVPot) – http://www.pisrs.si/Pis.web/pregledPredpisa?id=ZAKO513
We do not accept ransom payments.
DEFECTS
The Climb Ready online store must deliver the goods to the customer in accordance with the contract and is liable for material errors in its performance.
The error is real:
if the thing does not have the properties necessary for its normal use or for traffic
if the thing does not have the properties necessary for the specific use for which the buyer is buying it, but which the seller was aware of or should have been aware of
if the thing does not have the characteristics and features that have been expressly or tacitly agreed or prescribed
if the seller has delivered a thing that does not correspond to the sample or model, unless the sample or model was shown only for the purpose of notification
The suitability of the goods for normal use is assessed against ordinary goods of the same type and taking into account any statements by the seller about the characteristics of the goods made by the seller or the manufacturer, in particular through advertising, product presentation or indications on the goods themselves.
How does the actual error take effect?
The buyer can exercise his rights from a material defect if he informs the seller about the defect within two months from the day the defect was discovered.
The buyer must describe the defect in more detail in the defect notification and allow the seller to inspect the item.
The buyer can notify the seller of the defect personally, for which the seller must issue a certificate, or send it to the store where the item was purchased, or to the seller’s representative with whom he concluded the contract.
The seller is not responsible for material defects in the goods that become apparent after two years have passed since the item was delivered.
The buyer, who has correctly informed the seller about the defect, has the right to demand from the seller that:
– correct a defect in the goods or
– returns part of the amount paid in proportion to the error or
- replaces defective goods with new, faultless goods or
– returns the amount paid.
In any case, the buyer also has the right to demand compensation from the seller for damages, and in particular reimbursement of the costs of materials, spare parts, work, transfer and transportation of products, which arise as a result of fulfilling the obligations from the previous paragraph of this article.
The buyer’s rights from the first paragraph expire after two years from the day he notified the seller about the material defect.
The right to assert a material defect in an item is more precisely regulated by the provisions of the Consumer Protection Act.
COMMUNICATION
The provider will contact the user via means of remote communication, if the user does not expressly object to this. Advertising emails will contain the following components:
- the sender will be clearly visible
- they will be clearly and unambiguously marked as advertising messages
- various campaigns, promotions and other marketing techniques will be marked as such. Also, the conditions of participation in them will be clearly defined
- the method of unsubscribing from receiving advertising messages will be clearly presented
- the provider will expressly respect the user’s wish not to receive advertising messages.
PROTECTION OF PERSONAL DATA
The information provided by the buyer is strictly confidential and is treated in accordance with the Personal Data Protection Act (Official Gazette of the Republic of Slovenia No. 59/1999, 57/2001, 59/2001-as amended) and the Consumer Protection Act – ZVPot-UPB1 (official consolidated text – Official Gazette of the Republic of Slovenia, No. 14/03). The provider undertakes to permanently protect all personal data of the user. The provider will use personal data exclusively for the purposes of fulfilling the order (sending informative material, offers, invoices) and other communication. Under no circumstances will the user’s data be given to unauthorized persons. The user is also responsible for the protection of personal data by ensuring the security and protection of his username and password.
COMPLAINTS AND DISPUTES
The provider complies with applicable consumer protection legislation. The provider makes every effort to fulfill its duty, to establish an efficient complaint handling system and to designate a person with whom, in case of problems, the buyer can contact by phone or e-mail. The user submits the complaint via the provider’s e-mail. Within five working days, the provider will confirm that it has received the complaint, inform the customer how long it will take to process it and keep him informed about the progress of the procedure. The appeal process is confidential.
The provider is aware that an essential characteristic of a consumer dispute, at least as far as judicial resolution is concerned, is its disproportion between the economic value of the claim and the costs incurred in resolving the dispute itself. This is also the main obstacle for the consumer not to initiate a dispute before the court. For this reason, the provider makes every effort to resolve any disputes amicably.
OUT OF COURT RESOLUTION OF CONSUMER DISPUTES
The company MG METAL d.o.o. in accordance with the provisions of the relevant legislation, it does not recognize any provider of out-of-court resolution of consumer disputes as competent to resolve consumer disputes that the consumer could initiate in accordance with the applicable Act on Out-of-Court Resolution of Consumer Disputes.
The company MG METAL d.o.o., which deals with online trade in the territory of the Republic of Slovenia, publishes an electronic link to the platform for the online resolution of consumer disputes (SRPS) in accordance with the provisions of the relevant legislation. The platform is available to consumers via the electronic link https://ec.europa.eu/consumers/odr/main/index.cfm?event=main.home2.show&lng=SL
CODE OF CONDUCT
The provider has set high internal standards for handling orders, returns and customer complaints, and tries to follow current consumer requirements and legal regulations to the highest possible extent. In accordance with the 6th indent of Article 7 of the Act on Electronic Business on the Market (ZEPT), he declares that he is not a signatory to the code of conduct for online traders.
COPYRIGHT PROTECTION
All content on the climbready.eu website as well as on its sub-sites, including image and video material, is copyrighted by the Copyright Act and is the property of the provider, as well as the trademark and logo. The provider allows the use of image and video material for personal use on social networks, blogs and photo galleries only by citing the source.
EXPLANATION
All information is subject to change without prior notice, and the provider may also modify these terms without prior notice. If you need additional explanations regarding the general conditions of cooperation, you can contact us.
MG METAL d.o.o.
